Free shipping is available for all orders over $75.
All other shipping fees are as follows:
|Location||AusPost Satchel||Fastway Couriers|
|Rest of Victoria||
|NSW, ACT, TAS, SA||
Depending on your location, your order will be sent to you via Australia Post or Fastway Couriers. Customers in most locations will be able to choose which carrier they prefer at checkout if these areas are serviced by both companies. All orders that include beds will be shipped via Fastway Couriers so destination limitations may apply. If delivery is not available in your area, please get in touch and we can discuss your options.
*Prices all quoted in Australian dollars
|North America, Canada||$14|
|France, Germany, Ireland, Italy, Netherlands, Spain, Sweden, Switzerland||$13|
|Brunei, Indonesia, Malaysia, Singapore, South Korea, Taiwan||$12|
|China, Hong Kong, Japan||$12|
|Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Hungary||$15|
|Argentina, Malta, Poland, Portugal, Slovenia, South Africa, Turkey, Mexico||$15|
All International shipping is quoted in Australian dollars and sent via DHL eCommerce services. This service allows you to track your parcel from dispatch through to arrival. Shipments are sent out twice a week. This allows us to keep costs lower than what they would usually be.
If shipping to your country is not listed above, please feel free to contact us and we will send you your shipping options.
We are not responsible for any taxes that you may incur upon receiving your item. Please check your country's customs policy in order to avoid any additional charges upon delivery.
We are currently unable to ship beds internationally via our website. However, if you are interested in buying a bed from us, please contact us directly and we will provide you with further information on how to get your hands (paws) on them!
We do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
International orders cannot be delivered to PO Boxes. You must provide a business or residential address.
All orders are shipped within 24-48 hours of being placed.
Delivery time is approximately 1-2 days within Melbourne and 3-7 days within the rest of Australia depending on your location.
Delivery times for international orders will vary depending on the country. Please use your tracking number as a reference to check the status of your delivery.