My Cart

Close

FREE Worldwide Wide Shipping for all orders over A$149 || Afterpay Available

COVID-19 UPDATE | We're business as usual (please read for delivery information)

COVID-19 Update

UPDATE 01 MAY 2020: CURRENT DELIVERY TIME TO INTERNATIONAL ADDRESSES IS 4-6 WEEKS.

Hi friends,

I just wanted to reach out to thank you for your continued support of my small business during this difficult time. Unfortunately, as a result of Australia slowly going into a lockdown, access to my storage unit (where I keep the majority of my stock) and visits to the post office will be be less frequent so I can do my part to slow the spread of COVID-19. Additionally, due to the increased strain on Australia's delivery networks, I have noticed a delay in parcels being picked up as well as the time in which it takes to be delivered, this is nobody's fault - please be patient, your goodies will be worth the wait!

Items that will take longer that usual for me to dispatch are beds as these are solely kept in the storage unit (or Moo would literally sleep on every single one of them). Addresses that couriers cannot deliver to such as all PO BOX's and Parcel Lockers will also take slightly longer as dispatching to these address means a visit to the post office which I will only be doing once or twice a week to coincide with grocery days so I can do my part to flatten the curve. 

International orders will not be affected in terms of dispatch as our courier comes to our home, however, due new travel restrictions and lots of planes all over the world being grounded as a result of this pandemic, delivery times may take longer than expected - sorry, but this is completely out of my control and I hope you understand. 

Please note that we have received a list of countries that we are no longer allowed to ship to (as of 6th April, 2020), if your country falls under this list, we can either hold your shipment until borders open up again, or refund you in full if you have already placed an order. These countries are listed below. There is also an additional 21 day delivery delay on account of all the travel restrictions.

Once again, thank you for your support and patience. I hope all of you remain safe and well and that you are home enjoying your furbubba's company. 

Sending lots of love and light,

Sarah, Moo & Twig x 

Dr Moo & Twig

Countries we can no longer ship to as due to border closures, postal backlogs and/or flight cancellations (as provided by DHL).

Africa
Antigua & Barbuda
Aregentina
Aruba
Azerbaijan
Bahamas
Barbados
Belize
Bermuda
Bhutan
Bolivia
Bonaire
Brunei Darussalam
Cayman Islands
Chile
China
Colombia
Costa Rica
Curacau
Croatia
Cyprus
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Fiji
French Polynesia
Georgia
Greece
Grenada
Guyana
Honduras
Hungary
India
Indonesia
Israel
Jamaica
Japan
South Korea
Kuwait
Laos
Lebanon
Lithuania
Macau
Martinique
Mexico
Moldova
Mongolia
Montenegro
Myanmar
Nepal
New Caledonia
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Romania
St Vincent and Granadines
Samoa
Saudi Arabia
Slovakia
Sri Lanka
Saint Helena
St Kitts and St Nevis
St Lucia
Suriname
Syria
Thailand
Trinidad & Tobago
Tulavu
Ukraine
Uzbekistan
Vanuatu
Wallis and Futuna
Yemen